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How charmstar Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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charmstar How charmstar Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal information or want to make a data request, our support channels are open for you. We handle privacy queries with the same direct approach we use for account and payment questions — no runaround, just answers.

Team online

Live Chat

Open the chat widget from any page on our site. Ask about data access, correction or deletion and our team responds in real time. No need to navigate away from your current session — the chat stays active while you browse.

Email Support

Send your privacy request to our support email. Include your registered mobile number so we can locate your account quickly. We aim to acknowledge every data request within one working day and resolve straightforward queries shortly after.

Account Settings

Log into your account and head to the profile section. From there you can update your name, email and phone number directly. For more complex requests like full data export or deletion, reach out through chat or email.

DATA HANDLING PRACTICES

How We Protect and Manage What You Share

Every piece of information you give us has a purpose. Here is how we handle the key areas of your data lifecycle — from collection through to deletion. We operate transparently so you always know where you stand with your personal information on our platform.

Encryption Standards

All data moving between your device and our servers travels through encrypted channels. Your bKash, Nagad or Rocket transaction details receive the same encryption treatment, keeping payment confirmations private from start to finish.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You control these through your browser. Disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security

Your account is protected by the mobile number and password you set during registration. If you notice unusual activity, change your password immediately through account settings and contact our support team to lock the session.

Data Retention

We keep your information active while your account is open. After you request closure, personal details enter a scheduled deletion window. Transaction records may be held longer where regulations in your region require it.

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket) to complete your transactions and with security partners who help us prevent fraud. We do not pass your details to marketing companies or data brokers.

Your Rights and Requests

You can ask us for a copy of the data we hold, request corrections, or ask for deletion. Send your request through live chat or email with your registered number. We process these as fast as we can within applicable timeframes.

Common Questions About Your Data at charmstar

Below are answers to the questions our support team hears most often about personal data, cookies and account privacy. If your question is not here, reach out through live chat or email and we will get back to you directly.

We collect your name, mobile number, email address and your chosen payment method (bKash, Nagad or Rocket). This is what we need to verify your identity, process transactions and send you account notifications. We do not ask for information unrelated to running your account.

Payment credentials are encrypted both in transit and at rest on our servers. We do not store your full wallet PIN. Transaction records show the amount, date and confirmation status, and access to these records is restricted to authorised personnel only.

Yes. Send a data access request through live chat or email with your registered mobile number. We will compile your account data, transaction history and support logs, then deliver them to you within a reasonable timeframe after verifying your identity.

Log in and update your name, email or phone number directly in account settings. For changes that require verification — like switching your primary mobile number — contact support through chat or email and we will walk you through the steps.

Once you confirm closure, we begin removing personal details according to our retention schedule. Some transaction records may be held longer where local regulations require it. After the retention period ends, remaining data is permanently deleted from our systems.

We share information only with payment processors to complete your deposits and withdrawals, and with security partners who help detect fraud. We do not sell, rent or pass your data to advertisers, marketing platforms or unrelated companies.

We use session cookies to keep you logged in and analytics cookies to understand site usage patterns. You can disable analytics cookies through your browser settings without affecting your ability to access your account, deposit or withdraw funds.

Your account is locked behind your registered mobile number and password. We monitor for unusual login patterns and flag suspicious activity. If you suspect someone else accessed your account, change your password and contact support immediately to lock the session.

Our core data practices apply across the platform, but access to charmstar and the specifics of data retention depend on the user's local law and eligible regions. We recommend reviewing your local regulations to understand how they interact with our policy.

We review and update this policy when our data practices change or when regulatory requirements shift. Any material updates are communicated through your registered email. The current version always lives on this page with the latest revision date noted.

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