Reference

Terms Conditions at charmstar

These Terms & Conditions govern how you use your charmstar account, including deposits through bKash, Nagad, or Rocket, withdrawals, and all activity on the platform. By creating an account, you agree to these conditions in full.

Account UsagePayment TermsWithdrawal RulesUser RightsDispute Process

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What These Terms Cover

charmstar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you enter a binding agreement that covers every interaction on our platform — from placing a wager on cricket markets or spinning a slot like Aviator Fast Round, to requesting a withdrawal back to your bKash, Nagad, or Rocket

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wallet. We reserve the right to update these Terms & Conditions at any time, and we will notify you of material changes through your registered contact details or via a notice on the platform itself. Your continued use after any update means you accept the revised
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terms. You must be of legal age in your jurisdiction to hold an account. We may restrict or suspend accounts that violate these conditions, show irregular activity patterns, or operate from regions where access is not permitted under local law. Only one account per person is
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allowed. Duplicate accounts will be closed and balances may be voided. You are solely responsible for keeping your login credentials secure. If you suspect unauthorised access, contact our support team immediately through live chat or email. These terms apply equally whether you access the platform via
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mobile browser or desktop. Availability of specific games, markets, or payment methods may vary depending on your eligible region and the providers we work with. We do not make representations about legality in any specific jurisdiction — it is your responsibility to confirm that using our
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services is permitted where you reside.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Handle Your Information Under These Terms

These Terms & Conditions also define how we collect, store, and use your data when you interact with our platform. We take your account security seriously because your bKash, Nagad, or Rocket wallet is linked to real funds. Below are the key commitments we make to you under these terms regarding data handling and account protection.

Data Retention

We retain your personal data only as long as your account remains active or as required by applicable regulations. Once you close your account, we follow a defined schedule to remove or anonymise your information from our systems.

Cookie Usage

Our platform uses cookies to maintain your session and remember preferences. These Terms & Conditions explain which cookies are essential for functionality and which are used for analytics. You can manage cookie settings through your browser.

Account Security

Your account is protected by encrypted credentials and session management. Under these terms, you agree to keep your password private and notify us immediately if you detect any unauthorised login attempts on your account.

Payment Data

When you deposit via bKash, Nagad, or Rocket, we store only the transaction reference and wallet identifier needed to process your funds. Full wallet credentials are never held on our servers under any circumstance.

Change Requests

You have the right to request corrections to your personal information at any time. Contact support via live chat or email, verify your identity, and we will update your records within a reasonable period as defined in these terms.

Third-Party Sharing

We do not sell your data. Under these Terms & Conditions, we share information only with payment processors like bKash, Nagad, and Rocket to complete transactions, or where required by legal obligations in eligible jurisdictions.

TERMS ENQUIRIES

How to Reach Us About Terms

If you have questions about any clause in these Terms & Conditions, or if you need clarification on how a rule applies to your account activity, our support channels are available to help. We handle terms-related queries with the same priority as payment or account issues, so you will not be waiting long for a response.

Live Chat Open live chat directly from the platform for real-time answers about account terms, withdrawal conditions, or any clause you find unclear. Our agents can walk you through specific sections and explain how they apply to your situation.

Email Support Send a detailed query to our support email if your question requires documentation or involves a formal dispute. We respond to terms-related emails and aim to provide a clear written explanation you can reference later.

Account Dashboard Your account dashboard shows the current version of these Terms & Conditions along with timestamps of any recent updates. Check there first if you want to confirm which version applies to your activity.

Frequently Asked Questions About Our Terms

Below are the questions we receive most often about these Terms & Conditions. Each answer addresses a specific clause or policy so you understand exactly what you are agreeing to when you use your charmstar account.

We notify you through your registered email or a platform notice before changes take effect. If you continue using your account after the update, you accept the new terms. You can always review the current version from your account dashboard.

No. Our Terms & Conditions allow one account per individual. If we detect duplicate accounts, we may close the extra account and void any balance held on it. This rule exists to prevent misuse and protect all users.

Every deposit you make through bKash, Nagad, or Rocket is subject to these terms. Funds must come from a wallet registered in your own name. Third-party wallet deposits are not permitted and may result in account restrictions.

If we suspend your account, you will receive a notification explaining the reason. You can contact support to dispute the decision. If the suspension is resolved in your favour, your balance and account access will be restored.

Yes. Withdrawal policies, including verification requirements and processing conditions, are defined in these terms. You must complete identity verification before your first withdrawal, and funds are returned to the same wallet used for deposit.

You must be of legal age in your jurisdiction and reside in an eligible region. We do not make claims about legality in any specific location — it is your responsibility to confirm that accessing our platform is permitted under your local law.

Contact our support team via live chat or email with your account details. After identity verification, we will process your data deletion request according to the retention schedule outlined in these terms. Some records may be kept where law requires it.

If you breach these Terms & Conditions — for example, by operating multiple accounts or using a third-party wallet — we may void your balance and close the account. Serious breaches can result in permanent exclusion from the platform.

Yes. Rules for individual games, including sports markets like cricket and table games like Baccarat StarLight, form part of these terms. Each game category may carry additional conditions displayed within the lobby or on the game page itself.

Email our support team with the subject line referencing your dispute. Include your account ID, the specific clause in question, and any supporting evidence. We acknowledge disputes promptly and aim to resolve them through direct communication before any escalation.

Terms Conditions at charmstar

How We Handle Your Information Under These Terms

How to Reach Us About Terms

Frequently Asked Questions About Our Terms

01 What happens if charmstar updates the Terms & Conditions?

02 Can I have more than one account under these terms?

03 How do these terms apply to my bKash, Nagad, or Rocket deposits?

04 What are my rights if my account is suspended?

05 Do these Terms & Conditions cover withdrawals?

06 Who is eligible to hold an account under these terms?

07 How do I request deletion of my personal data?

08 What happens to my balance if I breach the terms?

09 Are game-specific rules part of these Terms & Conditions?

10 How do I raise a formal dispute about a term or decision?

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